Cooling off period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 14 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 14 days after the day following delivery of the goods.

Some items are excluded from the cooling off period guarantee, unless we are at fault. These are earrings & any piercings.

Returning an item to our store

What you need to do:

• Place the items in their original presentation boxes. Please note that pierced jewellery must be returned in its original sealed packaging. (Please note that pierced jewellery cannot be returned due to hygiene reasons, unless they are faulty)
• Take the items and despatch note you received with your order to our store.
• If they are in their original condition we will process the refund for you
• If you want a refund, make sure you bring the credit/debit card that you used to place the order online
• If the items were a gift to you then you will reimbursed with gift vouchers

Returning an item by post

You can return items via post, the card you used to pay will be refunded within 28 days.

This returns policy does not affect your statutory rights.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Faulty Items

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. If you do receive a faulty item, please follow one of the procedures outlined above.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods.